RETURN POLICY
You have 15 days from the date of delivery to return your item(s).
Returns are processed within 5-7 business days after your item(s) are delivered to us. The eligible returning items will be refunded via credit or debit card should be available within 5-7 days.
All items should be returned in their original packaging & must have their tags or labels attached to them. If the tag is not attached to its item it is not subject for return.
All items must show no wear and tear must have no residue or substance of any kind attached to them or they will be not eligible for return.
Returns are refunded via to the card it was originally purchased with only.
Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns form and repurchasing any available item(s) on our site.
RETURN PROCESS
Yes! Chinx offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Chinx, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.
Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. All returns can be submitted via our Return Form. You will receive an automatic email that the form was successfully submitted and is in the process of being approved. Once approved, another email will be sent containing a link to purchase your Return shipping label. Please wait at least 2 business days to receive return approval and further instructions (this timeframe will not count against your claim).
Thank you for visiting and shopping at www.chinx.com ! Chinx ships all of our orders via [USPS/UPS/FedEx/DHL]. You will receive an email update with your tracking number once your order has shipped